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Welcome to Zyro. By using our website and purchasing our products, you agree to these Terms of Service. Please read them carefully before placing an order.

These terms govern your relationship with us and your use of our services. We reserve the right to update these terms at any time, and the updated version will be effective immediately upon publication on our website.

2. Eligibility

By using this website and making purchases, you confirm that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

3. Ordering Products

  • All orders are subject to acceptance and availability.

  • Prices and product availability may change without prior notice.

  • We reserve the right to refuse or cancel any order for any reason, including suspected fraud or errors on the website.

4. Right of Withdrawal (14 Days)

In accordance with the E-Commerce Act, customers have the right to withdraw from their purchase within 14 days from the day the order is received.

How to Exercise the Right

  1. Notify us clearly within 14 days of receiving your order via email or contact form.

  2. Return the product in its original condition, including all packaging, accessories, and documentation.

  3. Note that the right of withdrawal may not apply to customized or personalized products unless required by law.

Refunds for withdrawn orders will be processed promptly, using the original payment method, once the returned product is received and inspected.

5. Returns and Refunds

If you wish to return a product:

  1. Contact our customer support within 14 days of receiving your order.

  2. Provide your order number and reason for the return.

  3. Follow our return instructions before sending the product back.

Shipping Costs:

  • Customers are responsible for return shipping unless the product is defective or incorrect.

Refund Processing:

  • Refunds will be issued after we inspect and approve the returned product.

  • Refunds will use the original payment method and may take several business days to appear.

6. Complaints

If you receive a defective, damaged, or incorrect product:

  1. Contact us immediately after receiving the order.

  2. Include your order number, a description of the issue, and photos or other supporting documentation.

We will review your complaint and resolve it promptly in accordance with consumer protection laws.

7. Shipping Policy

  • Orders are processed and shipped as quickly as possible.

  • Estimated delivery times: [X–Y] business days, depending on destination and shipping method.

  • Delivery times are estimates and may be affected by carriers, customs, or other external factors.

You will receive a shipping confirmation with tracking information once your order is dispatched.

8. Reviews and Authenticity

We are committed to transparency and credibility:

  • All reviews on our website are authentic and verified.

  • Any reviews that cannot be verified may be removed.

  • Misleading, false, or fabricated reviews are strictly prohibited.

9. Limitation of Liability

  • We are not liable for indirect or consequential damages resulting from the use of our products or website.

  • Liability may not be excluded where it is legally required under applicable law.

10. Governing Law

These Terms of Service are governed by the laws.
Any disputes will be resolved by the competent courts, unless otherwise required by law.

11. Contact Information

For any questions regarding these Terms of Service, returns, complaints, or customer rights:

Email: 
Phone: 
Address: